How Thigpen Heating and Cooling, Inc. is Handling COVID-19
At Thigpen Heating and Cooling, Inc., we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important now. Because our services play a vital role in maintaining health, safety, and comfort in the Jacksonville area, we will be remaining open throughout these trying times. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.
Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at 904.448.1962.
How Thigpen Heating and Cooling, Inc. is Working to Protect You
Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may result in some inefficiencies, they’re necessary to ensure the health of those we serve.
- Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.
- Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19, or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. It will just allow us to properly equip our staff before they enter your home.
- Safety Measures: Troubleshooting equipment can sometimes be done from the outside your home, but there are times when our staff must go inside. In those situations, nitrile gloves and masks will be worn. If you have an allergy to any of these products, please let us know ahead of time.
- Sanitization: Our trucks come stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment, door handles, and floors.
- Distancing Efforts: Some of our office staff will be relocated to remote locations during the COVID-19 outbreak. In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and to help minimize face-to-face contact.
- Area-Based Responses: While we will continue to service everyone in the Jacksonville area, we'll take extra precautions around clients in areas deemed high-risk by the CDC.
- Authorization: We usually require a written signature on paper or a tablet prior to beginning work, however, to reduce the risk of contact, we will be sending out electronic authorization forms instead.
Regarding Maintenance Calls and Other Scheduled Visits
We’ll reach out to you before our visit to outline the above procedures.
At Thigpen Heating and Cooling, Inc., we value your peace of mind. We understand the current situation may be more concerning for some of our clients than others. If you would prefer, we’re happy to reschedule any pre-existing appointments. To do so, please call us at 904.448.1962.
Our Planning Standards
Thigpen Heating and Cooling, Inc. will be updating this page regularly as the situation develops. Please check your email and follow us on social media for any updates. If you have any questions regarding this policy, or wish to discuss our COVID-19 response plan in more detail, please call 904.448.1962 or email us.
We appreciate your patience and understanding.