James showed up on time and did a great job. He has serviced our AC system in the past. We appreciate his professional work and will request him in the future.
James was pleasant and most professional and checked the system out. However, our unit which is a Bryant Evolution, James said he had not worked on over the past 15 years. Why did Thigpen service send him instead of someone with experience in our HVAC. I signed a service contract and hope if there is a repair needed, that you will send a service technician familiar with the Evolution.
I called over the weekend for service today and I received a prompt response at 7:50 AM. We were very happy that James could get to our repairs promptly and he diagnosed the problem immediately. The repairs were made within the hour and we now have heat and are ready for the freeze the weathermen predict for tomorrow.
James was very through. Determined the problem very quickly. Tried a couple of mechanical "tricks" to save me money but they did not work. I had total confidence in him.
James H. was on time and went right to work to correct the problem.
The technician arrived in a timely manner and thankfully the problem wasn't too extensive and he was done quickly. This tech is very knowledgeable and I was confident of his work.
Technician put on shoe covers before entering...nice touch. He went right to work, I am on the maintenance program so the price was right. Thanks