Service techs always pleasent
Excellent service, very professional, informative and very friendly. Don't know much about what other companies charge for the same service so I really can't comment on the price you guys charge. But, I gave that question a 5 due to the excellent service.
I like this company. I"ve only owned this house four years and have always called Thigpen. They are available, prompt, and reasonably priced
He was on time, introduced himself and covered his shoes before entering my home. Very professional. He was very thorough in checking out my unit, and even washed off the outside unit. I was very happy with the service
Great service. Highly recommended.
Awesome company. Will recommend to everyone
James showed up on time and did a great job. He has serviced our AC system in the past. We appreciate his professional work and will request him in the future.
Was on time and very professional
James was pleasant and most professional and checked the system out. However, our unit which is a Bryant Evolution, James said he had not worked on over the past 15 years. Why did Thigpen service send him instead of someone with experience in our HVAC. I signed a service contract and hope if there is a repair needed, that you will send a service technician familiar with the Evolution.
Routine maintenance scheduled for 8:00 today. Service technician called at 7:45 to state he was en route. Arrived on time, completed maintenance quickly. Explained all servicing completed and left receipt showing service performed.
So far, Thigpen has been the best A/C company with which I've done business since I've lived here for the past 30 years.
Professional, pleasant, efficient
We always appreciate that Thigpen gives us a call before arriving. We've asked other companies that service other needs to do the same and they always forget. Our dog prefers no strangers so the heads up is wonderful!! We also really appreciate that you wear shoe covers. That too is rare and it sure does show professionalism.
Service is ALWAYS great!
We purchased our new AC unit from Thigpen and have never been sorry with that decision. Whenever we have encountered problems technicians were out here the next day. Service, attention to detail and technicians, especially Scott have been extremely informative and eager to share information
Thigpen has serviced my HVAC a few times over the years and the service has always been excellent. It is easy to make an appointment, they call as they are on the way, and the service has always been good. The technician today checked my electronic air filter system thoroughly to determine the exact problem. I wish all service companies were this good...
The technician was very knowledgeable and thorough .
I called over the weekend for service today and I received a prompt response at 7:50 AM. We were very happy that James could get to our repairs promptly and he diagnosed the problem immediately. The repairs were made within the hour and we now have heat and are ready for the freeze the weathermen predict for tomorrow.
Arlie is very knowledgeable, he went over all aspects of the service he was preforming , he took the time to answer all my questions concerning my a/c unit. he's a pleasant friendly person and represents your company very well.
Our technician was very thorough and personable!
On time, professional & knowledgable.
As always Thigpen has provided great maintenance for my units.
James was very through. Determined the problem very quickly. Tried a couple of mechanical "tricks" to save me money but they did not work. I had total confidence in him.
Joseph is an excellent technician; very personable and excellent at evaluating any potential issues with our unit. I hope he is the one selected for our next service call.
Good thorough service, John checked everything and gave us some suggestions about the care of our system. We are satisfied with this nice guy's way of taking an interest in our unit. Great service average price.
James H. was on time and went right to work to correct the problem.
Great service. Nice Tech. Very helpful.
John K should be nominated for Employee of the Year. We wanted to have our system checked out before switching from AC to heat, especially since we heat with natural gas. The level of service he provided to us, his professional manner and his ability to explain things to us in laymen's terms were all outstanding. Thank you, John!
The technician arrived in a timely manner and thankfully the problem wasn't too extensive and he was done quickly. This tech is very knowledgeable and I was confident of his work.
Thigpen has been my H/C service company for over six years. They have always been totally professional, prompt and responsive to any servicing request.
The technicians that inspect our unit bi-annually are always very friendly and helpful when we have questions. We appreciate their service. The only problem...STILL happening...Thigpen has the wrong serial number listed for our unit. The techs say they will fix it but NEVER do...frustrating!
Response from Thigpen Heating and Cooling:
We apologize these changes were not made earlier. Your account has now been updated reflecting accurate model and serial numbers for your HVAC equipment. Sorry for any inconvenience this may have caused. Thank you for your business!!
Joseph was excellent. He was polite, efficient and highly competant as a technician. It was a please to have him in my home servicing my air conditioner.
John was very courteous and informative.
Technician was on time and worked efficiently. thank you!
Technician put on shoe covers before entering...nice touch. He went right to work, I am on the maintenance program so the price was right. Thanks
Recommend them to everyone who asks about someone to check heating and air conditioning system.